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Delivery & Returns

Delivery
We utilise the Royal Mail and other reputable couriers for all our deliveries within UK and Worldwide.  All orders will require a signature on delivery and you will be provided with a tracking number once you receive your dispatched order confirmation email.  

Delivery Prices

UK
Orders under £50.00 - £4.95
Orders over £50.00 - FREE DELIVERY
Delivery time is estimated at 1-2 working days from date of dispatch, some Islands and Scottish Highlands may take slightly longer.

A guaranteed next working day delivery is available for orders placed before 4pm Monday to Friday for most mainland UK regions at a cost of £9.95 

Europe
All orders - £12.95
Delivery time is estimated at 3-7 working days although to some countries it may take slightly longer.

Rest of the World
All orders - £24.95
Delivery time is estimated at 7-14 working days although to some countries it may take slightly longer.

Conditions of Delivery
Please note real clothing are not responsible for any customs charges/import duties which may be requested in order for your package to be delivered.

We also reserve the right to cancel international orders should we feel that there is a risk of the order not being delivered due to war, postal strikes or other unusual circumstances. This is extremely rare and we will contact you within 1 working day of receiving your order should such a problem arise.

If there is any delay dispatching your order, for example , item temporarily out of stock, again we will contact you within 1 working day (usually sooner) of your order being received.

Returns Policy
We hope you are delighted with your purchase from real clothing, however, should you need to return an item for exchange please follow the steps below:

All returns must be sent back within 14 days of receiving your package. Contact us by e-mail at info@realclothingstore.co.uk  to request a Returns Form.   Within your email, please include your name, address and order number.

PLEASE NOTE Our returns period has been extended for Christmas gift purchases. Returns will be accepted up to January 8th 2013.

Complete the returns form and include it with the item(s) which should be returned in the original packaging. Attach the return address label found on the original delivery note and send to the following address:

Real Clothing
3 Market Place
Southwell
Nottinghamshire
NG25 0HE

Conditions of Return
1.     The returns parcel is your responsibility until it reaches us and therefore, we recommend that you use a secure and tracked service if possible or make sure the package is insured until delivery.
2.     We regret the cost of postage and packaging will be your responsibility unless we have made an error or the goods are faulty.
3.     Any designer packaging material and tags must be included with return.  Unfortunately, we are unable to accept returns where tags have been removed and packaging has not been included.
4.     Item must be returned in new, unworn condition, soiled returns will not be accepted.
5.     We do not charge for exchanges within mainland UK. We may charge an exchange fee for goods being returned from abroad to cover the additional shipping costs, however, we will inform you of any charges prior to sending you the Returns Form.

Refunds

Refunds are usually processed within 1-2 working days of receiving your returned item(s).

Faulty/Incorrect Goods
We try to ensure that all goods posted are correct and fault free but occasionally there may be an error or  manufacturer fault and the goods will need to be returned.  Should this be the case,  please return the item(s) within 30 days of receiving your parcel following the procedure detailed above. If the goods are proven to be incorrect or faulty we will offer a replacement, subject to availability, or provide a full refund including delivery costs.