We utilise the Royal Mail and other reputable couriers for all our deliveries within UK. All orders will require a signature on delivery and you will be provided with a tracking number once you receive your dispatched order confirmation email.
UK
Standard delivery
Free of charge for orders over £75
Orders of £75 and under are charged at £4.95
Orders are sent via Royal Mail, 2nd class signed for and usually take 3-4 working days, obviously Christmas time is different and deliveries can take longer.
This is a signed for service and will require a signature.
You will be sent an email to notify you that your delivery is on the way.
If you require next day delivery, please contact us to enquire about the cost.
Please note real clothing are not responsible for any customs charges/import duties which may be requested in order for your package to be delivered.
We also reserve the right to cancel orders should we feel that there is a risk of the order not being delivered due to war, postal strikes or other unusual circumstances. This is extremely rare and we will contact you within 1 working day of receiving your order should such a problem arise.
If there is any delay dispatching your order, for example , item temporarily out of stock, again we will contact you within 1 working day (usually sooner) of your order being received.
Orders can be collected in store between 10am and 5pm Monday to Saturday. You will be advised by email when your order is ready to collect.
We hope you are delighted with your purchase from real clothing, however, should you need to return an item for exchange please follow the steps below:
All returns must be sent back within 14 days of receiving your package. Contact us by e-mail at sales@realclothingstore.co.uk to advise of the return. Within your email, please include your name, address and order number.
Return the item in the original packaging. Return to the following address and enclose the original delivery note:
Real Clothing
3 Market Place
Southwell
Nottinghamshire
NG25 0HE
1. The returns parcel is your responsibility until it reaches us and therefore, we recommend that you use a secure and tracked service if possible or make sure the package is insured until delivery.
2. We regret the cost of postage and packaging will be your responsibility unless we have made an error or the goods are faulty.
3. Any designer packaging material and tags must be included with return. Unfortunately, we are unable to accept returns where tags have been removed and packaging has not been included.
4. Item must be returned in new, unworn condition, soiled returns will not be accepted.
5. We do not charge for exchanges within mainland UK. We may charge an exchange fee for goods being returned from abroad to cover the additional shipping costs, however, we will inform you of any charges.
Refunds are usually processed within 1-2 working days of receiving your returned item(s).
We try to ensure that all goods posted are correct and fault free but occasionally there may be an error or manufacturer fault and the goods will need to be returned. Should this be the case, please return the item(s) within 30 days of receiving your parcel following the procedure detailed above. If the goods are proven to be incorrect or faulty we will offer a replacement, subject to availability, or provide a full refund including delivery costs.
